Terms of service
Last updated: September 24, 2026
1. Overview
This website is operated by StepyCare. Throughout this website, the terms “we,” “us,” and “our” refer to StepyCare.
StepyCare offers this website, including all information, tools, products, and services available from this site (collectively, the “Service”), to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies or notices referenced herein.
If you do not agree to these Terms, you should not access or use our website or Services.
2. Acceptance of Terms
By accessing our website, browsing our products, or placing an order, you agree to comply with and be bound by these Terms of Service.
These Terms apply to all users of the website, including browsers, customers, merchants, and other users who access or interact with the Service.
You represent that you are of legal age in your jurisdiction to enter into a binding agreement or that you have obtained appropriate parental or guardian consent where required.
3. Modifications to Terms
We reserve the right to update, modify, or replace any part of these Terms of Service by posting changes to this page.
It is your responsibility to review this page periodically for updates.
Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
4. Other Policies
Your use of the Service is also subject to our:
- Privacy Policy
- Shipping Policy
- Refund Policy
- Any other policies or notices published on our website
These policies are incorporated into these Terms of Service by reference.
5. Use of the Service
You agree to use the Service only for lawful purposes and in accordance with these Terms.
You must not:
- Violate any applicable laws or regulations.
- Use the Service for fraudulent, unlawful, or abusive purposes.
- Interfere with or disrupt the operation or security of the website.
- Attempt to gain unauthorized access to the website, servers, systems, or customer information.
- Upload or transmit malicious code, viruses, or other harmful material.
- Use the Service to harass, threaten, defame, or harm another person.
- Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our prior written permission.
We reserve the right to terminate or restrict access to the Service if these Terms are violated.
6. Intellectual Property
All content available through the Service, including but not limited to text, product descriptions, graphics, logos, trademarks, photographs, videos, designs, website elements, and software, is owned by or licensed to StepyCare and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, sell, license, or create derivative works from our content without prior written authorization from StepyCare.
Unauthorized use of our intellectual property may result in legal action.
7. Product Information
We make reasonable efforts to display our products, colors, descriptions, specifications, and images as accurately as possible.
However, we cannot guarantee that your device or screen will display product colors or other visual characteristics perfectly accurately.
Product descriptions, prices, promotions, availability, and specifications may be changed at any time without prior notice.
We reserve the right to discontinue any product at any time.
8. Purchases and Payments
By placing an order through our website, you confirm that:
- The information you provide is accurate and complete.
- You are authorized to use the payment method provided.
- You agree to pay all applicable charges associated with your order.
All prices displayed on our website are shown in the applicable currency based on your market or selected currency.
We reserve the right to refuse, limit, or cancel any order where we reasonably believe that an order is fraudulent, unauthorized, placed in error, or violates these Terms.
If we cancel an order after payment has already been received, the applicable amount will be refunded.
9. Order Accuracy and Customer Information
Customers are responsible for ensuring that all information submitted during checkout is correct, including:
- Customer name
- Email address
- Shipping address
- Billing information
- Product selection
- Size
- Quantity
If you notice an error after placing your order, please contact us as soon as possible.
Although we will make reasonable efforts to assist, we cannot guarantee that an order can be changed once it has entered processing or shipping.
10. Shipping and Delivery
Shipping times, processing times, tracking information, delivery procedures, and other shipping conditions are described in our Shipping Policy.
Estimated delivery dates are estimates only and may be affected by factors outside our reasonable control, including customs procedures, carrier delays, severe weather, local delivery conditions, public holidays, incorrect addresses, and other logistical disruptions.
Customers are responsible for providing a complete and accurate delivery address.
11. Returns, Refunds, and Guarantees
Returns, refunds, exchanges, and any money-back guarantee offered by StepyCare are subject to our Refund Policy.
Where a promotional money-back guarantee is offered, the specific terms of that guarantee will apply in addition to these Terms.
Nothing in these Terms is intended to limit any mandatory consumer rights that may apply under applicable law.
Product Condition Requirements
Unless otherwise required by applicable law, returned products must meet the following conditions to qualify for a full refund:
- The item must be returned in its original packaging.
- The product must be in the same condition in which it was received.
- The product must show no signs of use.
- The product must not have been cut, trimmed, altered, resized, or otherwise modified.
Products that are used, dirty, damaged, cut, altered, modified, or returned without their original packaging may not qualify for a full refund and may, where permitted by law, be rejected or subject to a partial refund.
Any statutory consumer rights that cannot legally be excluded remain unaffected.
Return Shipping Costs
Where a customer chooses to return an item for personal reasons and the return is not caused by a defective product, incorrect item, or error attributable to StepyCare:
- The customer is responsible for return shipping costs.
- The customer is responsible for appropriate return packaging.
- The return should be sent using a shipping service that provides a valid tracking number.
Where legally permitted, original shipping charges are non-refundable because shipping services are incurred when the order is dispatched.
Refunds are normally processed only after the returned product has been received and inspected.
Where the return results from an error attributable to StepyCare or a defective product, different conditions may apply as described in our Refund Policy.
12. Promotions and Discount Codes
From time to time, StepyCare may offer promotions, bundle offers, discount codes, free products, or other special offers.
Promotional offers:
- May be available for a limited time.
- May be subject to specific eligibility requirements.
- May not be combined with other promotions unless expressly stated.
- May be modified or withdrawn where legally permitted.
StepyCare reserves the right to cancel or reject the use of promotional offers where there is evidence of fraud, misuse, technical error, or abuse.
13. Third-Party Services and Links
Certain content, products, payment services, tracking services, or other features available through our website may be provided by third parties.
Third-party links may direct you to websites that are not operated by StepyCare.
We are not responsible for the content, privacy practices, accuracy, availability, or operation of third-party websites or services.
Your use of third-party services may also be subject to their own terms and policies.
14. Errors, Inaccuracies, and Omissions
Occasionally there may be information on our website containing typographical errors, inaccuracies, or omissions relating to:
- Product descriptions
- Pricing
- Promotions
- Offers
- Shipping charges
- Delivery times
- Product availability
We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders where information was materially incorrect, subject to applicable law.
15. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis.
We do not guarantee that the Service will always be uninterrupted, secure, error-free, or available at all times.
Except for rights and warranties that cannot legally be excluded, StepyCare disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and other implied warranties to the extent permitted by law.
Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded.
16. Limitation of Liability
To the maximum extent permitted by applicable law, StepyCare, its owners, affiliates, employees, contractors, agents, suppliers, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to:
- Your use or inability to use the Service.
- Your purchase or use of our products.
- Third-party services.
- Unauthorized access to information.
- Interruptions or errors affecting the Service.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation would be unlawful.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless StepyCare and its owners, affiliates, employees, contractors, agents, and service providers from claims, losses, liabilities, damages, and reasonable legal costs arising from:
- Your violation of these Terms.
- Your unlawful use of the Service.
- Your infringement of the rights of another person or entity.
18. Governing Law and Dispute Resolution
These Terms of Service and any separate agreements through which we provide Services shall be governed by and interpreted in accordance with the laws applicable to the legal entity or business operating StepyCare.
Any mandatory consumer protection rights available to customers in their country or jurisdiction of residence remain unaffected where applicable.
Before initiating formal proceedings, we encourage customers to contact us so that we can attempt to resolve any dispute directly and amicably.
19. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.
The remaining provisions shall continue to remain valid and enforceable.
20. Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
21. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, and other policies referenced herein, constitute the entire agreement between you and StepyCare regarding your use of the Service.
They supersede prior communications, agreements, or understandings relating to the same subject matter.
22. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
StepyCare
Website: stepycare.com
Email: info@stepycare.com